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Privacy Policy

Effective Date: 13/11/2024

1. Introduction

Cars24 and its affiliated entities (“we,” “our,” or “us”) are dedicated to safeguarding your privacy and protecting the personal information you provide while using our Regional Transport Office (RTO) services. This Privacy Policy outlines how we collect, use, store, share, and protect your information in compliance with applicable data protection laws.

By using our RTO services, you consent to the collection and use of your personal data as described herein. If you have any concerns or require further clarification, please contact us at 8048637079.

2. General

The Platform is owned by the Company and aims to value your privacy and commits to protect information disclosed by you to the Company by means of using the Platform. Please read the Policy to understand the practices of the Company, and specifically with regards, as to how Company treats the information disclosed by you by using the domain and subdomains of our Platform, which includes only the domains and subdomains being operated by the Company and will not include the domains or subdomains licensed out by the Company. It is acknowledged by you that upon being redirected to or opening a licensed domain which is not owned or operated by the Company, you are bound by the privacy policy and terms of that third party domain or subdomain irrespective of whether it is licensed by the Company to a third party. The Company shall not be liable to any claims arising out of your use or access of said domain or subdomain. You agree that you have accepted the terms of the present Policy. In the event you do not wish to be bound by these terms, you have a choice, which is free from any form of coercion or undue influence, to not access the Platform.

3. Your Consent

We request you to carefully read this Privacy Policy and Terms of Use under the different tabs before sharing your personal information with us. By browsing, visiting, accessing and/or using the Services on the Platform (or searching for any of the pages on the Platform), you explicitly consent and agree to our Privacy Policy laid out herein. You also agree that the information furnished by you is lawful, true and correct and does not violate or infringe any laws. No liability pertaining to the authenticity, genuineness, misrepresentation, fraud and/or negligence, etc. of the information disclosed shall lie on the Company nor will the Company in any way be responsible to verify any information obtained from you.

4. Information We Collect

To facilitate RTO-related services, we may collect the following types of personal information:

  • Agent Identification Information: Name, government-issued identification numbers (e.g., Aadhar, PAN), agent ID, and photo for identity verification.
  • Contact Information: Email address, phone number, and office address for communication and support.
  • Technical Information: Data on device type, IP address, and operating system to optimize the App’s performance.
  • Location Information: Used only as necessary, for operational verification during agent-assisted RTO service processes.
  • Usage Data: Interaction logs, login details, and other usage patterns for performance monitoring and improving App functions.

5. How We Collect Information

We collect personal information through multiple channels, including:

  • Direct Submission: Information you provide directly when applying for RTO services, such as uploading documentation or filling in service request forms.
  • Automated Technologies: Data collected via cookies, web beacons, and similar tracking technologies to improve our website functionality and service offerings.

6. How We Use Your Information

The collected information is utilized to:

  • Facilitate RTO Services: Verify agent identity, enable service tasks, and track service progress.
  • Enhance Communication: Send alerts, updates, or other necessary information for RTO processes.
  • Ensure Compliance and Security: Maintain security standards and compliance with RTO regulatory requirements.
  • Monitor and Improve Services: Use aggregated data to enhance App performance and troubleshoot issues.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website to enhance user experience and collect usage data. Cookies may include:

  • Essential Cookies: Necessary for website functionality and user authentication.
  • Analytical Cookies: Used to analyze user interactions and improve service quality.
  • Advertising Cookies: Used to deliver personalized advertisements relevant to your interests, with your consent.

You can control the use of cookies through your browser settings, although disabling some cookies may limit certain functionalities.

8. Information Sharing and Disclosure

We may share your information with:

  • With Regulatory Authorities: When necessary to fulfill legal and regulatory obligations related to RTO services.
  • With Third-Party Service Providers: Limited to authorized providers assisting with verification, technical support, or RTO data handling, bound by confidentiality protocols.
  • Legal Requirements: In compliance with lawful requests, court orders, or to protect our legal interests. We do not sell or lease your personal information to third parties for their marketing purposes.

9. Data Security

We adopt robust security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. Our measures include data encryption, secure access protocols, and periodic security audits. While we strive to protect your data, no security system is completely infallible; hence, we urge you to take precautions when sharing information online.

10. Data Retention and Deletion

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law. Upon request or when no longer required, your data will be securely deleted or anonymized, in line with applicable legal obligations.

11. Your Privacy Rights

Depending on your jurisdiction, you may have rights concerning your personal information, including:

  • Access and Correction: Request access to or correction of any inaccurate or incomplete data we hold about you.
  • Data Portability: Obtain a copy of your data in a structured, machine-readable format, where applicable.
  • Data Deletion: Request deletion of your personal data, subject to legal and contractual limitations.
  • Withdraw Consent: Withdraw consent for processing where consent is the legal basis for processing.

Please contact us to exercise your rights or for assistance.

12. Children’s Privacy

Our services are intended for users over the age of 18. We do not knowingly collect or process information from individuals under 18 without parental or guardian consent. If you believe we may have collected such data, please contact us to have it promptly removed.

13. Links to External Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites, and we encourage you to review their privacy policies independently.

14. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, regulatory requirements, or improvements in data protection. Any updates will be posted on this page with an updated “Effective Date.” We encourage you to review this Policy periodically to stay informed about how we handle your personal information.

15. Contact Us

If you have questions, concerns, or complaints regarding this Privacy Policy or our data handling practices, please contact us at:

  • Cars24 Privacy Team
  • Email: [email protected]
  • Phone: +91 8048637079
  • Address: Cars24 Services Pvt Ltd, AIHP Executive Centre, Plot No. 48, Institutional Area, Sector 32, Gurugram, Haryana 122001

16. Questions/Grievance Redressal

In the event you have any grievance relating to the processing of Information provided by you, you may contact our Grievance Redressal Officer (“GRO”) at[email protected]with the following subject line “Attention: Grievance Redressal Officer” or write to us at the following address:

  • Registered Office – 10th Floor, Tower – B, Unitech Cyber Park, Sector 39, Haryana – 122001

17. Disclaimer

In case any personal information is shared by you with us, which is not requested by us during registration, (whether mandatorily or optionally), we will not be liable for any information security breach or disclosure in relation to such information. If you have any questions regarding this Policy or the protection of your personal information, please contact our data protection officer/grievance officer.